You may find the following information useful when you place an order at our online store. (Unfortunately we don't have a catalog to mail out at this time.) Please do not hesitate to give us feedback on the products you purchase from us and on your online shopping experience at our website. Please send us your feedback to our email address, firstname.lastname@example.org.
By default, our embroidery is as shown in the pictures to the left. You are seeing our default fonts for English, Chinese, and Korean characters.
HOW TO CHOOSE A RIGHT SIZE UNIFORM
Our uniform sizes are based on your height in centimeter.
For example, if your height is 5 foot 11 inches (180cm) and your body is close to the ideal weight(medium frame), 180cm size uniform will fit you nicely.
The American size standard(size 0000- size 8) might be slightly different than our "cm" based size standard. We recommend that you choose the uniform size based on your actual height if you find any discrepancy between American standard sizes standard and our "cm" based sizes.
If your size is in between our standard sizes or if you have a large body frame, we recommend that you buy larger size uniform. For example, if your height is 5'10", our 180cm(5'11") size should fit you. If you have a doubt, please send us an email to us at email@example.com with your height and weight for an advice.
HOW TO ORDER A CUSTOM-SIZED UNIFORM TO FIT YOUR BODY.
Moosoolsa makes custom-sized uniforms at a low cost. Our uniforms can accommodate a variety of height, length, width, and weight variations, and can be customized for your use.
Steps to order a custom-sized uniform.
1. Go to the product page.
2. Choose "Other Customization: Size Alteration(+$4.00)"
3. Write the size you want in the proper text box below.
Example 1: "Need two different sizes of jacket and pants:"
Jacket size: 180cm, Pants size: 190cm
Example 2: "Need two different sizes of uniform length and width:"
Length size: 180cm, Width size: 200cm
HOW TO CUSTOMIZE THE COLOR/FABRIC OF A UNIFORM.
Most of our uniforms can be made with Black, White, Grey, Red, Blue, and Yellow fabric(65% Polyester and 35% Cotton) except the following materials.
KHF jacket material: Available colors are black and white only.
Elite Karate material: Available colors are black and white only.
Premium Functional material: Available colors are black and white only.
100% cotton material: Available colors are black and white only. 100% cotton fabric looks and feels like canvas. Diamond stitching customization on this fabric is not recommended. Although the diamond stitching doesn't shrink, the fabric tends to shrink after washing.
Steps to customized the color/fabric.
1. Go to the product page.
2. Choose "Other Customization: Color/Fabric Alteration(+$4.00)"
3. Write the summary of your color alteration in "Other Custommization instruction" text box.
Example: White colored jacket with black colored pants.
HOW TO CUSTOMIZE THE TRIM OF A UNIFORM.
We can customize the trims of a uniform. You may send us a picture of the uniform you want us to look at to our email address, firstname.lastname@example.org.
Steps to customize the trim of a uniform.
1. Go to the product page.
2. Choose Other Customization: "Trim Alteration(+$4.00)"
3. Write the summary of your trim alteration in "Other Custommization instruction" text box.
Example: Add double line black trim from the shoulder to the wrist.
Currently we ship all your purchases from Seoul, Korea. We offer 2 methods of shipping, and here are the details.
1. EMS(Express mail): It takes about 4~7 business days to deliver. The cost is calculated based on the weight.
2. Via Ocean: It takes about 1~3 months to deliver depending on the country. The cost is calculated based on the weight.
3. If you are ordering larger amount, you can choose your preferred shipping company, and we will be able to accomodate the procedure with the company to ship your order.
REFUND, RETURNS and CANCELLATION POLICIES:
Due to the high cost of shipping, we try to reduce returns when possible. We are committed to customer satisfaction and will work with you if there are any errors with your order.
FREQUENTLY ASKED QUESTIONS:
1. How long will it take to process my order?
For custom-made uniforms and larger orders like 50+ uniforms, it will take about 5-10 business days to complete your order. If urgent, please email us with the date that you need to receive it by. We will do our best to accommodate with your schedule. For non-custom uniforms, it takes about 1~3 business days to process your order. Whether a uniform is custom or not, the product/uniform page will show the information.
2. How can I track my order status?
For EMS, you will recieve a tracking number once your order is shipped. You can track your package through "Trace Package" link at top right corner on our homepage.
For ocean, currently there are no tracking methods available for our customer. If you have not received your order after 2 months from the initial order, please contact us back, and we will track the status of your shipment, and inform you of the status.
3. How can I lower the shipping cost?
Due to the high cost of international shipping, the shipping charge might be higher than you may have assumed. To reduce the shipping cost, you can place an order with multiple items or you can choose "Via Ocean" as the shipping method. Via Ocean, it takes about 1~1.5 months from South Korea to U.S.A and Canadian customers, and takes 2~3 months from South Korea to European countries and South American countries.
You will be able to save significant amount of shipping cost with the above options.
4. Where are Moosoolsa's uniforms made?
They are made in Korea.